• Would Your Bank Tell You About Competitor Rates?

    If you walked into your current lender, chances are they would provide you with product information that will benefit them, not you.

    Contact the team at Coastline Mortgage Services to see what else is out there.

  • Call (08) 9524 7888

    At Coastline Mortgage Services our consultants have had extensive experience within the financial industry.

    After spending considerable time in the banking sector we noticed that the industry needed a company with a personal touch.

    We specialise in finance lending for home, business and commercial purchases.

  • Award Winners

    Coastline Mortgage Services proudly accepted the following awards at the 2012 Vow Financial Conference:

    Vow Financial Broker Partner of the Year - National Diversification Champion 2011/2012

    Westpac Broker Partner of the Year Individual Volume in 07/08

Internal & External Dispute Resolution Procedures

We, Coastline Mortgage Services Pty Ltd ( ACN 067 081 106 149) trading as Coastline Mortgage Services believe that it is essential for our customers to be able to identify and deal with a broker who has the ability , authority and proper training to hear and respond appropriately to any complaints or disputes.

We are a member of the Mortgage & finance Association of Australia ( MFAA) and as such we are also subject to the requirements to have in place an Internal Dispute Resolution procedure.

Receiving Complaints

You can lodge complaints by contacting Me, Jeremy Gibb the Complaints officer, by either:

  • Telephone on (08) 9524 7888
  • Faxing (08) 9524 8823
  • E-mail jerry @ coastlinems.com.au
  • Writing to Coastline Mortgage Services Pty Ltd PO box 7095 Secret Harbour WA 6173

Or by speaking to any representative of our business who will refer you to the Complaints officer.

You should explain the details of your complaint, we will attempt to resolve it promptly. We hope in his way we will stop any unnecessary and inappropriate escalation of minor complaints.

We will observe the following principals in handling your complaint:

  1. There is no requirement for a face to face contact between you or us although it may be useful for us to come to a satisfactory resolution.
  2. We expect that both parties will make a genuine attempt to resolve a complaint promptly.
  3. We expect that both parties will provide all essential and relevant information, documents, written statements and any other material that may properly and reasonably be believed to assist in resolving the complaint.
  4. We expect that both parties will comply with all reasonable requests from the other party to provide information within a reasonable time frame.

Our internal dispute resolution scheme

If we do not reach agreement on your complaint you may refer the complaint to an ASIC Approved External Dispute Resolution Scheme. Our external dispute resolution provider is COSL.( credit Ombudsmen Service Limited) phone 1800 138 422 or www.cosl.com.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

    Call Jerry now on 08 9524 7888